Sydney, Australia: Qantas has confirmed that a cyber incident occurred in early July 2025, compromising customer data through a third-party platform used by one of its airline contact centres. The airline detected unusual activity on June 30 and took immediate steps to secure the system, ensuring that Qantas systems remain secure. While investigations are ongoing, Qantas is working with cybersecurity specialists to determine which data was included in the breach. Specific data fields vary from customer to customer. Our analysis has found that the majority of customer records that were compromised are limited to: Name, Email address, Qantas Frequent Flyer number. Additionally, Qantas confirms that no identity documents, credit card numbers, or personal financial details were accessed or compromised as a result of the incident. In response to the breach, Qantas has implemented additional security measures, increased training across teams, and strengthened system monitoring and detection. To further protect customer data, the airline obtained an interim injunction from the NSW Supreme Court, preventing the stolen data from being accessed, viewed, released, used, transmitted, or published by anyone, including third parties. Qantas has established a dedicated support line available 24/7 at 1800 971 541 or +61 2 8028 0534. Affected customers can access specialist identity protection advice and resources through this team. Additionally, customers can submit general enquiries or complaints via the Customer Care feedback form. Qantas has advised customers to remain vigilant against potential scams, especially those purporting to be from the airline. Customers are encouraged to independently verify the identity of callers and to report any suspicious communications to Scamwatch. The airline's cyber teams continue to monitor 24/7 to prevent phishing attempts and block fraudulent websites and other communications. Frequent Flyer accounts were not compromised in the incident. However, Qantas recommends that customers continue to engage in the program and with partners as normal. Customers can update their profile online by logging into their Qantas Frequent Flyer account and navigating to 'Profile' > 'My Profile' > 'Personal Information.' They can change their information, including contact details, PIN, and security questions, as well as set up a digital authentication app.
Airlines

Qantas Data Breach Exposes 5.7 Million Records, Potential Fines May Exceed $7 Billion

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Sydney, Australia: Qantas has confirmed that a cyber incident occurred in early July 2025, compromising up to 5.7 million Qantas […]