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air travel policy

Dublin, Ireland: Ryanair has completed its transition to 100% digital boarding passes, ending the use of printed passes across its network from 12 November 2025. The airline said the move marks a major milestone in its ongoing digital overhaul aimed at streamlining airport processes, cutting costs and reducing paper waste. The shift was originally scheduled for 3 November but was pushed to 12 November to avoid peak mid-term travel. From now on, passengers checking in for any Ryanair flight must use the myRyanair mobile app, which generates the only accepted boarding pass format. Ryanair said the first day of the rollout was “a huge success,” with more than 700 flights departing by mid-day and over 98% of passengers using digital passes without issues. The remaining 2%, mostly travellers unable to load the app, were issued printed passes at airport desks free of charge, provided they had already checked in online. CMO Dara Brady said customer feedback was “universally positive” and the digital system helped speed up security and boarding processes. Ryanair confirmed that printed boarding passes will no longer be accepted at any airport unless local regulations require them. Exemptions remain in specific markets such as Morocco, Tirana (Albania) until March 2026. Passengers who lose phone access after checking in due to battery failure or device issues will receive a printed pass at the airport at no additional charge. The airline says the digital switch will eliminate over 300 tonnes of paper annually, while nearly 80% of its 200 million passengers were already using digital boarding passes. Ryanair also expects the move to help phase out most airport check-in fees. The myRyanair app now centralizes travel documents and offers new features including “Order to Seat” food and beverage delivery, live gate and delay alerts, and real-time disruption updates. The shift has drawn criticism from consumer rights groups and EU lawmakers. Concerns include digital exclusion for passengers without smartphones, potential data privacy implications, and disruptions if app or device malfunctions occur. Technology analysts also noted that the move effectively forces passengers to download the Ryanair app, increasing dependency on the platform.

Ryanair Ends Printed Boarding Passes As Airline Shifts To Fully Digital System

Aviation Today News Desk / November 15, 2025

Dublin, Ireland: Ryanair has completed its transition to 100% digital boarding passes, ending the use of printed passes across its […]

New Delhi, India: India’s aviation regulator, the Directorate General of Civil Aviation (DGCA), has proposed new passenger-centric rules aimed at increasing transparency and flexibility in air travel. The draft policy includes a 48-hour free cancellation and amendment window and a stricter 21-day refund timeline for all flight bookings. According to the draft released by the DGCA, passengers will be allowed to cancel or modify their tickets within 48 hours of booking without paying any cancellation or change fee, provided that the scheduled departure is at least five days away for domestic flights and fifteen days for international flights. The proposed rules, currently open for stakeholder feedback, are designed to address frequent passenger complaints over steep cancellation fees, refund delays, and lack of transparency in ticket pricing. “This proposal aims to ensure greater transparency and passenger convenience by streamlining refund and cancellation processes,” DGCA Director General Faiz Ahmed Kidwai told The Times of India. Key Highlights of the Proposed Policy 48-Hour Free Cancellation: Passengers can cancel or modify flight bookings within two days of purchase without incurring airline-imposed penalties. Only fare differences, if applicable, will be charged. 21-Day Refund Deadline: Airlines will be required to process refunds within 21 working days, including tickets booked through travel agents or third-party portals. Transparency in Charges: Airlines must clearly disclose cancellation and rescheduling fees before ticket purchase and will not be allowed to impose additional “processing” or “administrative” fees. Refund of Taxes and Fees: Passengers cancelling unused or partially used tickets will be eligible for refunds on all applicable taxes, including user development and airport service charges. Medical and Emergency Cancellations: In the event of medical emergencies or death of a passenger, airlines will be encouraged to provide full refunds or offer credit shells without penalty. Applicability to Foreign Airlines: The DGCA clarified that these rules will also apply to foreign carriers operating flights to and from India, ensuring uniformity across operators. The move comes after growing dissatisfaction among travellers over high cancellation costs and delayed refunds, issues that surged during the pandemic period. Passenger-rights advocates have hailed the proposal as a progressive step toward improving consumer protection and restoring confidence in air travel. A senior airline executive, quoted by The Economic Times, said that while the policy may require operational adjustments, it will “ultimately help build passenger trust and promote advance bookings.” The DGCA has invited feedback from airlines, consumer bodies, and the public before finalising the rules. Once approved, the new provisions will be incorporated into the Civil Aviation Requirements (CAR) Section 3, Series M, Part IV, which governs refund and cancellation regulations in India. Industry experts believe the initiative could bring India’s aviation consumer policies closer to global standards followed in the United States and Europe, where passengers are entitled to flexible cancellations and prompt refunds.

DGCA Proposes 48-Hour Free Cancellation Window And Faster Refunds For Air Travellers

Aviation Today News Desk / November 10, 2025

New Delhi, India: India’s aviation regulator, the Directorate General of Civil Aviation (DGCA), has proposed new passenger-centric rules aimed at

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