Chicago, United States: United Airlines is taking a significant step toward integrating artificial intelligence (AI) into its operations, resulting in workforce changes at its corporate headquarters. During the company’s third-quarter 2025 investor earnings call, Chief Financial Officer Mike Leskinen confirmed that United has cut approximately 4% of its management positions this year, with plans for an additional 4% reduction in 2026.
Leskinen explained that AI and process optimization initiatives are helping make headquarters operations more efficient. “We’re making process changes and using AI to make the work of our headquarters management team more efficient too,” he said.
These changes primarily affect administrative, corporate, and support roles rather than frontline operations, with positions in flight operations, safety, and regulatory compliance remaining fully intact.
The integration of AI is part of United Airlines’ broader strategy to streamline operations, enhance decision-making, and improve productivity while maintaining high levels of safety and customer service. Automated systems are now handling tasks such as reservations management, data analysis, and revenue forecasting, allowing human employees to focus on complex strategic planning and operational oversight.
United Airlines continues to invest heavily in customer experience improvements even as it reshapes its workforce. The airline has allocated more than $1 billion annually to upgrade aircraft interiors, lounges, in-flight dining, and Wi-Fi connectivity, part of its multi-year transformation strategy aimed at enhancing passenger comfort and loyalty.
