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passenger rights India

India Mandates 60% Seats Free of Selection Charges, Ensures Same PNR Seating Together SEO DES: Airlines must also strictly follow passenger rights rules, prominently display entitlements across platforms and improve communication in regional languages SOCIAL: The Ministry of Civil Aviation has directed airlines, through the Directorate General of Civil Aviation, to allocate at least 60% of seats free of charge on every flight, in a major passenger-focused reform. Issued on March 18, 2026, the directive comes as India strengthens its position as the world’s third-largest aviation market. It mandates free seat allocation, ensures passengers on the same PNR are seated together, and calls for transparent policies on baggage, pets, and special items. Airlines must also strictly follow passenger rights rules, prominently display entitlements across platforms, and improve communication in regional languages. The move effectively caps seat selection fees, previously a key revenue stream and is expected to enhance transparency, reduce complaints, and improve passenger experience across the aviation sector. New Delhi, India: In a significant passenger-centric reform for India’s rapidly expanding aviation sector, the Ministry of Civil Aviation has directed airlines, through the Directorate General of Civil Aviation, to allocate a minimum of 60% of seats on every flight free of charge, marking one of the most sweeping interventions in airline ancillary pricing in recent years. The directive, issued on March 18, 2026, comes as India consolidates its position as the world’s third-largest aviation market, with rising passenger traffic and increasing scrutiny over airline fee structures. “Air travel has become increasingly accessible and inclusive under the UDAN scheme, the Ministry noted. "Indian airports today handle over five lakh passengers daily, reflecting the rapid growth of the sector,” it said. According to an official statement, it has mandated the following: At Least 60% of Seats On Any Flight Must Be Allocated Without Seat Selection Charges To Ensure Fair Access Passengers On The Same PNR Must Be Seated Together, Preferably In Adjacent Seats Airlines Must Ensure Transparent And Passenger-Friendly Policies For Carriage Of: Sports Equipment Musical Instruments Pets (with clear guidelines) Strict Adherence To Passenger Rights Framework, Especially In Cases Of: Delays Cancellations Denied boarding Mandatory Prominent Display Of Passenger Rights Across: Airline Websites Mobile Applications Booking Platforms Airport Counters Clear Communication In Regional Languages To Improve Accessibility And Awareness The ministry said the measures aim to enhance passenger experience, improve transparency, and reduce grievances across the aviation ecosystem. The move effectively caps airline seat selection charges, which had become a major source of ancillary revenue for carriers. Data cited in reports indicate that earlier, only around 15–20% of seats were typically offered free, with passengers often paying extra for preferred seating. A major highlight of the directive is the requirement to seat families and co-travellers together, addressing long-standing passenger complaints. The rules also reinforce protections under India’s existing passenger rights framework, ensuring better handling of disruptions such as delays and cancellations. Additionally, airlines have been asked to: improve policy transparency, particularly for special baggage and pets standardise communication enhance visibility of passenger entitlements The decision is expected to have a direct impact on airline ancillary revenues, especially from seat selection fees, while significantly improving passenger convenience. Industry observers see this as part of a broader regulatory push to: align airline practices with consumer expectations reduce hidden charges strengthen accountability in a fast-growing aviation market In line with this commitment, the government has undertaken several passenger-centric initiatives to enhance ease of travel, including UDAN Yatri Cafés for affordable food, Flybrary for free access to books and provision of free Wi-Fi at airports. The DGCA remains committed to enhancing passenger experience, ensuring transparency, reducing grievances and upholding the highest standards of safety across the aviation ecosystem.

India Mandates 60% Seats Free of Selection Charges, Ensures Same PNR Seating Together

Aviation Today News Desk / March 18, 2026

New Delhi, India: In a significant passenger-centric reform for India’s rapidly expanding aviation sector, the Ministry of Civil Aviation has […]

New Delhi, India: Indian airports may soon face financial penalties for service lapses such as baggage delays, long queues, and unhygienic toilets. The Airports Economic Regulatory Authority (AERA) has issued a consultation paper proposing to link airport tariffs including user development fees (UDF) with measurable service quality standards. The draft framework applies to airports handling more than 3.5 million passengers annually. It sets benchmarks for maximum wait times at terminal entry points, check-in counters, security screening, immigration desks, and baggage belts. Failure to meet these standards could result in reduced tariffs, while airports exceeding them may receive incentives. AERA’s proposal also focuses on the upkeep of basic passenger facilities, including clean washrooms, seating, and trolleys. Adoption of technology, such as Digi Yatra and immigration e-gates, is part of the criteria aimed at improving efficiency and passenger experience. “Introducing a structured service quality framework will ensure passengers receive consistent and improved service levels across major airports,” AERA said in the consultation paper. Independent third-party audits will be carried out to verify compliance, and performance data will be published to maintain transparency. Airports handling over six million passengers annually will be placed in a separate category, recognizing their higher traffic volumes and operational complexity. AERA has invited comments from stakeholders, including airlines and passenger groups, until September 24, 2025.

AERA Proposes Baggage Delays, Dirty Toilets May Soon Cost Airports in Fee Reductions

Aviation Today News Desk / September 17, 2025

New Delhi, India: Indian airports may soon face financial penalties for service lapses such as baggage delays, long queues, and

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