Toronto, Canada: An Air Canada Rouge domestic flight was forced to return to the gate at Toronto Pearson International Airport on December 13, 2025, after a ground crew member became inadvertently trapped in the aircraft’s cargo hold, prompting passengers to alert cabin crew after hearing distressing noises.
Flight AC1502, an Airbus A321 bound for Moncton, New Brunswick, had begun taxiing for departure when passengers seated toward the rear reported hearing screaming and banging sounds emanating from beneath the cabin. Several travellers notified flight attendants, who investigated and subsequently halted the aircraft’s progress.
In a video shared on social media and verified by local media, the aircraft captain addressed passengers after the taxi was stopped. “I’ve never had that in my life. First time, hopefully first and last,” the pilot said, noting that the trapped individual was safely removed.
According to Air Canada, the cargo doors were inadvertently closed while the ground crew member was still inside the hold, and he was discovered only after the plane had already begun to taxi. Emergency procedures were activated, and the aircraft immediately returned to the departure gate.
The airline confirmed no injuries were reported and that the employee was freed from the cargo compartment without harm. In a statement to the media, Air Canada said it has “reinforced our procedures with our ground crews” to reduce the likelihood of similar incidents in the future.
Passengers described the incident as unsettling. One traveller told CBC that the sounds from the hold were unmistakable and that flight attendants initially checked other areas of the aircraft before determining the source.
The flight ultimately did not depart for Moncton as scheduled. Passengers were informed that the delay was beyond the control of the airline and that arrangements would be made for later travel.
