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airline service disruption

New Delhi, India: India’s largest airline, IndiGo, is battling a major operational crisis after its on-time performance (OTP) plunged sharply to just 19.7% on December 3, triggering widespread flight delays and 200 flight cancellations across key airports and disrupting travel plans for thousands of passengers nationwide. As per IndiGo's website, the airline operates well over 2,200 daily flights. Government data from Wednesday shows the airline’s on-time performance plunging to just 19.7%, a dramatic fall for a carrier long associated with punctuality. This implies that over 1,767 flights were delayed on that day alone. The turbulence continued and on Wednesday airports in Delhi, Mumbai, Bengaluru, and Hyderabad collectively reported 200 flight cancellations by afternoon, in addition to hundreds of delayed departures and arrivals. The combined impact of delays and cancellations caused widespread disruption for domestic travellers, leaving passengers stranded, scrambling for alternatives, and highlighting the operational strain on the airline’s network. Official airport punctuality data on 3rd December shows a stark contrast between IndiGo and other domestic airlines: IndiGo: 19.7% Alliance Air: 68.0% Air India: 66.8% Akasa Air: 67.5% Air India Express: 69.9% SpiceJet: 68.70% The disruptions are evident from the airline’s on-time performance (OTP) data; merely 19.7% on Wednesday, 35% of the IndiGo flights operated on time on Tuesday, while the figure was around 50% on Monday, as per the Ministry of Civil Aviation. IndiGo’s OTP typically used to be upwards of 80% prior to the second phase of the new FDTL norms taking effect in November. Aviation industry officials attribute the crisis primarily to a severe shortage of pilots and cabin crew, which has worsened following the enforcement of revised Flight Duty Time Limitation (FDTL) norms. The updated rules require stricter rest periods, reduced night operations, and tighter rostering limits, significantly shrinking the pool of available crew for daily operations. In addition to crew constraints, airport congestion, winter fog disruptions in north India, and internal operational realignments further compounded the stress on the airline’s network, according to aviation sources. The disruption led to multiple delays stretching into several hours, and in many cases, short-notice cancellations, forcing passengers to look for alternative routes or remain stranded at airports. Social media platforms were flooded with complaints highlighting missed connections, lack of timely communication, and prolonged waiting at check-in counters and boarding gates. Several travellers reported delays exceeding four to six hours, while others were informed of cancellations only after reaching the airport. Business travellers and holiday passengers alike were impacted during what is traditionally a high-demand travel period. IndiGo acknowledged the disruption and attributed it to a combination of crew unavailability and operational challenges. In a public advisory, the airline urged passengers to check real-time flight status before heading to the airport and assured customers that rebooking or full refunds would be provided in accordance with company policy. The airline also stated that it is working on “calibrated schedule adjustments” to stabilise operations and gradually restore normalcy across the network. Meanwhile, the Directorate General of Civil Aviation (DGCA) said that it is looking into the IndiGo flight disruptions and has asked the airline to submit a report detailing the reasons for the situation.

IndiGo On-Time Performance Falls To 19.7% As Crew Shortage Triggers 200 Cancellations

Aviation Today News Desk / December 4, 2025

New Delhi, India: India’s largest airline, IndiGo, is battling a major operational crisis after its on-time performance (OTP) plunged sharply […]

Varanasi, India: A scheduled Akasa Air flight QP 1424, from Varanasi to Bengaluru failed to depart at 7:55 PM on Thursday, leaving 143 passengers stranded overnight in Varanasi following a technical issue. The flight had already been boarded when the problem surfaced. The aircraft was being pushed back from the gate toward the runway when the pilot was alerted to a fault. As a precautionary measure, the pushback was halted and the aircraft returned to the apron for further inspection. The airline’s technical crew attempted repairs for approximately three hours, but the fault could not be fixed. By around 11:30 p.m., the airline announced that the service would not operate. Passengers waited for several hours at the airport before being informed of the cancellation. Subsequently, Akasa Air made arrangements to accommodate the affected passengers in nearby hotels for the night. An Akasa Air spokesperson said “Passengers who chose alternate flight options were provided airport transfers and refreshments. At Akasa Air, passenger safety and comfort are paramount, and we deeply regret the inconvenience caused.” Authorities and airline officials have yet to release a public statement explaining the precise nature of the technical fault. No further updates regarding compensation or rebooking timelines have been formally communicated.

Akasa Air Flight Cancelled After Technical Glitch, 143 Passengers Stranded Overnight

Aviation Today News Desk / September 27, 2025

Varanasi, India: A scheduled Akasa Air flight QP 1424, from Varanasi to Bengaluru failed to depart at 7:55 PM on

Amsterdam, Netherlands: Dutch flag carrier KLM will cancel dozens of flights on Wednesday, September 17, as ground staff at Amsterdam’s Schiphol Airport prepare for a four-hour strike. The work stoppage, announced by trade unions FNV and CNV, will take place between 08:00 and 12:00 local time (CEST) and is expected to cause significant disruption to operations at one of Europe’s busiest hubs. The strike affects employees responsible for critical ground operations such as baggage handling, towing aircraft, and assisting passengers. Schiphol Airport has warned travelers to brace for delays, cancellations, or changes to their flights, advising passengers to closely monitor flight status before heading to the airport. KLM confirmed that it has already cancelled dozens of flights ahead of the strike to limit the scale of disruption. According to a report in NL Times, the airline has proactively adjusted its schedule after a similar action last week, when a two-hour strike led to the cancellation of over 100 flights and affected nearly 27,000 passengers. Unions representing the workers say the industrial action stems from disputes over wages, workload, and job classifications. They argue that ground staff perform heavy physical tasks but receive lower pay compared to other airport roles. “These workers keep Schiphol running under difficult conditions, yet they are not fairly rewarded,” union representatives stated. The strike is part of a broader wave of labor unrest at European airports, as aviation workers push for higher wages amid rising operational costs and inflationary pressures. With Schiphol serving as a major intercontinental hub, the disruption is expected to ripple across connecting flights throughout Europe, Asia, and North America. Passengers flying on or around September 17 are strongly advised to check their flight status directly with KLM or via Schiphol’s website and consider flexible travel arrangements where possible.

KLM to Cancel Dozens of Flights Due to Schiphol Ground Staff Strike Over Pay

Aviation Today News Desk / September 16, 2025

Amsterdam, Netherlands: Dutch flag carrier KLM will cancel dozens of flights on Wednesday, September 17, as ground staff at Amsterdam’s

New Delhi, India: Over 200 passengers on board Air India’s Singapore-bound flight from Delhi faced a gruelling night after a cabin cooling failure delayed their departure by nearly six hours, forcing them to deplane and wait in the terminal before a replacement aircraft was arranged. The incident occurred on Flight AI2380, operated with a Boeing 787-9 Dreamliner, which was scheduled to depart Indira Gandhi International Airport at around 11:00 PM on Wednesday night. Shortly after boarding, the aircraft reportedly experienced faults with its air conditioning system and electrical power supply, resulting in rising cabin temperatures. According to passengers, the situation quickly became uncomfortable as the cabin’s temperature climbed. Several travellers shared videos on social media showing people fanning themselves with newspapers and magazines. Some posts described young children and elderly passengers struggling with the heat during the extended wait. Passengers remained inside the aircraft for close to two hours before crew instructed them to disembark and return to the terminal. The decision was taken after engineers determined the issue could not be resolved on the spot. In a statement, Air India acknowledged the disruption, citing a “cabin cooling issue on ground prior to departure” as the cause. The airline said that its ground teams provided regular updates, refreshments, and meals while travellers waited in the terminal. “We sincerely regret the inconvenience caused to our passengers. The safety and well-being of everyone on board remain our top priority,” the airline said. With the Dreamliner grounded for repairs, Air India deployed a replacement aircraft. The rescheduled flight finally took off at 5:36 AM IST on Thursday, nearly six hours behind schedule.

Air India Delhi–Singapore Flight Delayed 6 Hours After On-Ground Cabin Cooling Failure

Aviation Today News Desk / September 12, 2025

New Delhi, India: Over 200 passengers on board Air India’s Singapore-bound flight from Delhi faced a gruelling night after a

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