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Airline accountability

New York, United States: Delta Air Lines and United Airlines are facing major class-action lawsuits from passengers who claim they were misled into paying extra for “window” seats that did not actually have windows. The lawsuits have been filed in federal courts in Brooklyn, New York, and San Francisco, California, and seek millions of dollars in damages on behalf of over one million affected passengers at each airline. The cases have drawn attention to airline seat configurations and transparency in booking practices, raising questions about industry standards. The complaints center on certain seating arrangements on Boeing 737, Boeing 757, and Airbus A321 aircraft. In these planes, seats marketed as “window” seats are sometimes placed next to solid walls instead of actual windows due to the presence of air-conditioning ducts, electrical conduits, or other internal structural components. Passengers argue that neither Delta nor United disclosed the absence of windows at the time of booking, a practice that contrasts with airlines like Alaska Airlines and American Airlines, which reportedly provide clear warnings about windowless seats to their customers. The plaintiffs in these lawsuits assert that they specifically paid a premium for window seats to enjoy scenic views, reduce travel anxiety, or keep children entertained during flights. They argue that if they had known these seats lacked actual windows, they would not have selected them or paid extra for them. The lawsuits claim that both airlines engaged in deceptive and misleading practices, and that affected passengers are entitled to refunds, compensation, and potentially punitive damages.

Passengers Seek Refunds as Delta, United Face Lawsuits Over Misleading Window Seats

Aviation Today News Desk / August 22, 2025

New York, United States: Delta Air Lines and United Airlines are facing major class-action lawsuits from passengers who claim they […]

Ontario, Canada: The Ontario Court of Appeal has upheld a ruling that Ukraine International Airlines (UIA) must compensate the families of Flight PS752 victims without being bound by the liability cap of US $180,000 per passenger. In its August 12, 2025 decision, the appellate court confirmed the findings of the Ontario Superior Court, which concluded that UIA acted negligently by allowing the January 8, 2020 flight to operate despite escalating military tensions in the region. This negligence removes the standard compensation limit set under the Montreal Convention. On Jan 8, 2020, Flight PS752, a Boeing 737-800, departed Tehran’s Imam Khomeini International Airport shortly after 6 a.m. local time. Minutes later, it was struck by two surface-to-air missiles launched by Iran’s Islamic Revolutionary Guard Corps (IRGC), killing all 176 people on board, including 55 Canadian citizens and 30 permanent residents. The downing took place hours after Iran had fired missiles at U.S. bases in Iraq. The Association of Families of Flight PS752 Victims welcomed the ruling, stating that it ensures the airline is held accountable for its actions, while emphasizing that Iran and the IRGC remain responsible for the attack. The judgment means UIA faces the possibility of paying significantly higher compensation than the usual limit. Lawyers for the families described the ruling as a landmark decision that reinforces the duty of airlines to evaluate risks when operating in or near conflict zones. UIA had appealed a 2024 ruling from the Ontario Superior Court of Justice that found the carrier negligent for operating flights out of Tehran during a period of extreme tension between Iran and the U.S. The airline admitted it had a duty of care for the passengers and crew of Flight 752 but argued that its actions did not lead to the occupants' damages. Ongoing legal actions against Iran continue in international courts, including the International Court of Justice and the International Civil Aviation Organization, as Canada, the United Kingdom, Sweden, and Ukraine seek accountability.

Ontario Court Rules UIA Liable for 176 PS752 Crash Victims, Compensation Beyond $180K

Aviation Today News Desk / August 14, 2025

Ontario, Canada: The Ontario Court of Appeal has upheld a ruling that Ukraine International Airlines (UIA) must compensate the families

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